Terms of service

_Last updated: 17 August 2026_

These terms apply when you buy from **Caviar Kitchen** ("Caviar Kitchen",
"we", "us") at caviarkitchen.ca. By placing an order you agree to them.

## Who can order

You must be able to enter a binding contract in Ontario, and the delivery address
must be within our **Toronto / GTA delivery area**. We do not deliver to the rest
of Canada yet; if no delivery option appears at checkout, your address is outside
the area.

## Products

We sell farmed sturgeon caviar, sold by species and tin size. Roe is a natural
product: colour, grain size and flavour vary between harvests, and photographs
on our site are representative rather than exact. Every tin is labelled with its
species.

Caviar is a **perishable, temperature-sensitive food**. Refrigerate it on arrival
at 0–4 °C, keep it sealed until you serve it, and eat an opened tin within two to
three days.

## Prices and payment

Prices are in **Canadian dollars (CAD)** and are shown on each product page.
Prices and availability can change without notice, but the price you see at
checkout is the price you pay.

Payment is taken at checkout through Shopify Payments. Your order is a request to
buy; the contract forms when we confirm the order by email. If we cannot fulfil
an order — stock, a delivery problem, or an obvious pricing error — we will tell
you and refund you in full.

If a listing shows a clearly incorrect price, we may cancel the order rather than
honour it, and will refund you in full.

## Tax

Applicable Canadian taxes, where they apply, are shown at checkout.

## Shipping

We deliver within Toronto and the GTA in insulated, cold-chain packaging.
Delivery is **free on orders of $50 or more, otherwise $5**, arriving **same day
or the next day** depending on when you order and on capacity that day.

Same-day is a target, not a guarantee. If a delivery failure spoils an order,
contact customer care and we will review it with you.

Someone should be available to receive and refrigerate the parcel. Risk passes to
you on delivery.

## Returns

**All sales are final.** Because caviar is perishable we do not accept returns or
exchanges on delivered product, opened or unopened, including for change of mind.

If an order arrives damaged, warm, wrong or spoiled, contact our customer care
team within 48 hours of delivery and we will review it with you. Outcomes are
decided case by case — see our Returns and Refunds policy.

## Website content

Our text, photography, illustrations and branding belong to us. You may not copy
or reuse them commercially without written permission. Our guides and recipes are
offered for general information; you are responsible for handling and storing
food safely and for knowing your own allergies.

## Accounts and communication

You are responsible for the accuracy of the address and contact details you give
us. Orders sent to an incorrect address supplied by you are not our
responsibility.

## Liability

Nothing here excludes liability that cannot be excluded by law, including under
the _Consumer Protection Act, 2002_ (Ontario) or the _Food and Drugs Act_
(Canada). Subject to that, our total liability for any order is limited to the
amount you paid for it.

## Governing law

These terms are governed by the laws of the Province of **Ontario** and the
federal laws of Canada, and disputes fall to the courts of Ontario.

## Changes

We may update these terms; the version in force is the one published here when
you order.

## Contact

**Caviar Kitchen**
1 Yorkville Ave, Unit 108, Toronto, ON M4W 0B1, Canada
Customer care: **caviarkitchenca@gmail.com**